Art. 11a CRD · § 356a BGB
EU withdrawal-button guides
The electronic withdrawal function has been mandatory for EU B2C sales since 19 June 2026. These are the parts merchants get wrong — written by the people who built the app that ships the whole flow.
Shopify Returns vs. the EU withdrawal button: why returns isn't enough
Shopify's self-serve returns and cancellations are useful, but they require a customer-account sign-in, have no statutory label, no separate 'confirm withdrawal' step and no timestamped receipt. Here's the gap, line by line, and what actually closes it.
·2 min readWhat the EU withdrawal-button law actually requires
Since 19 June 2026, Art. 11a of the Consumer Rights Directive (in Germany, § 356a BGB) requires a labelled withdrawal button reachable without a login, a two-step form, a separate confirmation step, and a timestamped receipt on a durable medium. Here is the requirement, piece by piece.
·2 min readThe durable-medium receipt: what the withdrawal confirmation email must contain
Art. 11a requires an acknowledgement of receipt on a durable medium, without undue delay, containing the content of the withdrawal and the date and time it was submitted. Here's what 'durable medium' means and what has to be in the email.
·2 min read
Compliant before an Abmahnung lands, without reading any of this
EU Withdrawal ships the login-free button, the two-step form, the separate confirmation step and the timestamped receipt — in all 24 EU languages, every withdrawal logged. Free to start.